LW Freight Solutions respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

We take the privacy of our Customers and their downstream customers very seriously. We never share the information of our Customer’s customers under any circumstances, unless it is required to complete the transaction contracted with our Customer.

We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and make our Services work better for you. This Privacy Policy describes how we collect, use, share and secure the information that you provide which can be used to identify you and that is shared with us (“Personal Information”). It also describes your choices regarding use, access and correction of your Personal Information. We do not sell or share your Personal Information with third parties for their own commercial uses, if you have opted out of such sharing.

This Privacy Policy explains how we may collect and use information that you provide us, and your rights in relation to that information.

Please read this policy carefully. Your use of our online services or your provision of information to us constitutes your acknowledgment of the terms of this Privacy Policy. Please do not send us any of your information if you do not want it to be used in the ways described in this Privacy Policy.

1.  Information we collect
a)  Voluntary information
We will collect and process information about you if you voluntarily provide us with such information in connection with the following:

  • filling in a form on our website;
  • filling in a physical registration card;
  • contacting us by telephone or face to face;
  • sending us a letter, e-mail or social media message;
  • subscribing to receive a service from us (e.g., a newsletter, blog or by following us on social media);
  • requesting promotional information from us (e.g., information about any of our good or services including gift cards);
  • participating in a survey, competition or prize draw; or contributing content to us

The types of information we may obtain include:

  • your name, gender, home and work contact details, business title, e-mail address, telephone number, date and place of birth, nationality;
  • purchase or delivery of products or services;
  • reviews and opinions about our brand, products and services;
  • We do not collect “sensitive information” (e.g., information on racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) unless it is volunteered by you.

b) Automated information.
When you visit our website, we may also collect certain information through the use of “cookies” and other automated means. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Such information may comprise the following information:

  • Date and time;
  • Originating IP address;
  • Domain name;
  • Type of browser and operating system used (if provided by the browser);
  • URL of the referring page (if provided by the browser);
  • Object requested;
  • Completion status of the request;
  • Geographic location; or Language preferences.

2.  Use of information
Typically, we will use and process your information to:

  • help us create content that is relevant to our visitors;
  • make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you;
  • provide you with information, products or services that you request from us or which we feel may interest you;
  • assess and help us understand general trends and patterns relating to our business;
  • provide for the safety and security of our guests and visitors;
  • manage general record keeping;
  • enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites;
  • meet any legal and/or regulatory requirements;
  • provide the products or services you request from us; and
  • improve our products and services and to ensure our products and services are of interest to you.

We may process your personal information by both automated and manual means. We may use your information in other ways for which we provide specific notice at the time of collection.

3.  Sharing information
We do not sell, otherwise disclose, or share information we collect and hold about you, except as described in this Privacy Policy. We may share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform the services on our behalf but are not authorised to use such information for any other purposes. We may disclose information about you if we are required to do so by law or pursuant to legal process, or in response to a request from law enforcement authorities or other government officials. We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

4.  Your rights
You have certain rights to the information we process about you as expressly provided for by applicable law. You may request access to a copy of the information we hold about you, update, withdraw, amend or correct the information, and in some circumstances, you may object to our use of your information. You also have the right to request that we cease sending marketing communications, whether by email or otherwise, to you. To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us. You will find our contact details at the end of this policy. To help protect your privacy and maintain security, we may take steps to verify your identity before do any act. Please note that if you opt out as described above, we will not be able to remove your information from the databases of third parties with whom we have already shared your information, with your consent. You should contact such third parties to opt out directly.

5.  Data transfers
We may transfer to and store the information we collect about you in countries other than the country in which the information was originally collected, including the United States, Canada or other destinations outside the European Economic Area (“EEA”). Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA. By submitting your information to us, you agree to this transfer, storing and processing.

6.  Security
We take information and system security very seriously and we strive to comply with our obligations at all times. However; no web or email transmission is ever totally protected or mistake free. For example, email sent out to or from the Website may not be protected. You must take unique care in deciding what info you send to us by means of email. For your own protection, we encourage you not to include sensitive personal information, credit card or similar data in any e-mails you send us or our staff.

7.  Data Retention
We only retain your information for as long as needed to fulfil the purposes for which it is collected, unless otherwise provided by law. The length of time we keep your information will vary depending on the obligations we need to meet.

8.  Links to other websites
Our websites may provide links to or include links from other websites for your convenience and information. These websites operate independently from us. You access such linked Websites at your own risk. These websites are not subject to this Privacy Policy. Linked websites may have their own privacy policies, which we strongly suggest you review. To the extent that any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.